Continuing partly from my previous post, this discussion carries on the importance for businesses to always further best practice, and continually work on increasing service levels.

We have discussed the importance of 'Selling the Experience', however with this comes the realisation that in a declining economy, all businesses have to ...

I am currently speaking with a coffee company in Melbourne about their Online Strategy which aims to:
1. Develop an eCommerce solution which will provide a Return on Investment and allow future growth
2. Handover Control and Ownership to the business - Easily change and update content and products, increase knowledge b...

"Greatness is not a function of circumstance. Greatness is largely a matter of conscious choice, and discipline" - Jim Collins

A great website is not a function of circumstance. It is largely dependent on website strategy, and the investment of time and energy into continuous improvement.

If you've been following my recent blo...

"You must maintain unwavering faith that you can and will prevail in the end, regardless of the difficulties, AND at the same time, have the discipline to confront the most brutal facts of your current reality, whatever they might be" - Jim Collins

Our current reality is that times are tough. As we head into recovery...